NextMD/NextGen Patient Portal Frequently Asked Questions
Welcome to NextGenEnterprise Patient Portal Help. You will get answers to Frequently Asked Questions regarding NextMD/NextGen Patient Portal enrollment, Logging in or troubleshooting Your Account and more.
Enrollment
How do I enroll in the NextGen Enterprise Patient Portal (formerly NextGen Patient Portal) website? Your practice can enroll you in NextGen Enterprise Patient Portal in one of the following ways:
1: Issue a token: If your practice initiates the enrollment and provides you a token, use the token to create a NextGen Enterprise Patient Portal account and complete the enrollment.
2: Provide a temporary username and password: If your practice provides you a temporary username and password, log on to NextGen Enterprise Patient Portal with the credentials. Type your own username and password to create a NextGen Enterprise Patient Portal account and complete the enrollment.
3: Ask you to send a request: If your practice provides you the portal website link or instructs you to enroll by using the NextGen Enterprise Patient Portal link on the practice website, use the link to enroll yourself. After enrollment completion, a submit enrollment request appears that states that request has been sent to the practice and pending for approval.
Once the request has been approved, you will receive a confirmation email for the same.
4: Send an invitation link to your email address: If your practice has invited you to enroll in NextGen Enterprise Patient Portal using the enrollment link sent to your email address, use that link to enroll.
If my token is not working, what should I do?
If the token does not work, contact your practice to receive a new token. Your previous token will automatically expire once you receive a new token.
Do I have to create a separate account to access NextGen Enterprise Patient Portal on my mobile device or tablet?
You do not need to create a separate account to access NextGen Enterprise Patient Portal from your mobile device or tablet. You can use your active account credentials to log on from your computer, mobile device, or tablet.
Is there any username and password policy to enroll in NextGen Enterprise Patient portal?
The latest username and password policy is as follows:
- You must provide a unique username having 6 to 50 characters. It may be a combination of alpha-numeric and special characters (except any whitespace as character). The username is not case sensitive.
- You must choose a password that is easy to remember but difficult for others to guess. The password must be between 8 and 200 characters. It should be alpha-numeric, with at least one upper case letter, one lower case letter, one number, and one special character.
You should not use commonly used passwords for example: password or password1. To get the mostly used password details, visit the list of most common passwords page. If the password meets the password requirements, the corresponding cross marks (x) will change to tick (✓)marks.
Do I have to provide an email address while enrolling in NextGen Enterprise Patient Portal?
An email address is not mandatory while enrolling in NextGen Enterprise Patient Portal. However, adding and verifying an email address will help you reset your password or recover your account credentials on your own without your practice’s help, when required.
Troubleshooting Your Account
1: How do I recover my username?
To recover your username, go to the NextGen Enterprise Patient Portal logon page and click Forgot username?. On Forgot username, type your verified account email address, and click Submit. You will receive an email with your username information.
Can I recover my username without a verified account email address?
Yes. If you do not have a verified account email address, you can recover username using your notification email address. From the logon page, click Forgot Username, type your notification email address, and click Submit. Then, you must type your Last Name and Date of birth (mm/dd/yyyy), and click Submit.
If you do not have a verified account email address or notification email address, you must contact your practice to recover your username.
How do I change my username?
You can change your username from Account Settings.
How do I reset my password?
To reset your password, go to NextGen Enterprise Patient Portal logon page, click Forgot password. On the Forgot password page, type your verified account email address in Email or Username, and click Submit. You will receive an email with a link to reset the password.
Can I reset my password without an account email address?
Yes. You can reset your password without a verified account email address if:
(1) You remember your username and can answer your security questions.On the NextGen Enterprise Patient Portal logon page, click the Forgot Password link, and type your valid username and answer the security questions.
The system will ask you to answer two security questions that you already set up. You will get three attempts to answer for each of the two security questions. Answering the correct answers will redirect you to the Reset Password page where you must type your new password and re-type the same password, and click Submit to open the NextGen Enterprise Patient Portal home page.
(2) You remember your username only. In this case, you must contact your practice to get a reset password token to reset your password.To reset your password using password reset token, on the NextGen Enterprise Patient Portal logon page, you must click I have my password reset token and type your username and the token number provided by your practice, and then click Submit.
On the Reset Password page, you must type your new password and re-type the same password. Clicking Submit will redirect you to the NextGen Enterprise Patient Portal home page.
Why my NextGen Enterprise Patient Portal account is temporarily blocked?
If you have not visited your practice for a long time or you have not logged on to your NextGen Enterprise Patient Portal account for a long time, then your practice might have un-enrolled you from portal.
If your practice unenrolls you, you would receive an email notification for the unenrollment to your verified account email address. You must contact the practice to re-activate your account.